Title Customer Support Specialist
Job Information

The Customer Support Specialist will be responsible for the administration and support of key business programs for 4CTechnologies’ clients. Using software tools that are designed and developed by 4CTechnologies’ software development teams, the Customer Support Specialist will provide administrative, customer, and technical support for the end-users of these tools.

 

RESPONSIBILITIES:

  • Lead the fulfillment of administrative activities within targeted applications – including:
    • The approval and management of indirect customer account details.
    • The management, assignment, and approval of promotions for indirect customers.
    • The management, approval, and disbursement of promotional performance data.
  • Serve as the primary point of interface for users of key applications for 4CTechnologies’ clients, including:
    • Responding to emails, phone calls, and other inquiries from end users of the applications.
    • Leading the initial troubleshooting and resolution of questions from users.
    • Serving as a point of escalation to the development staff as necessary.
  • Prepare and maintain application documentation and guides for end users of the applications.
  • Utilize reporting features and tools to access and analyze data, providing key information to client management teams upon request.
  • Utilize software tools to manage and update data as requested.
  • Support emergent client initiatives upon request.

 

REQUIRED SKILLS AND QUALIFICATIONS:

  • Excellent written and verbal communication skills.
  • Ethical, honest, and positive attitude.
  • Clear desire to help users of the applications achieve success.
  • Proficient user of technology, comfortable with modern web browsers, mobile devices, and native applications. Proficient with basic office software (Microsoft Outlook, Word, Excel, and PowerPoint).
  • Ability to work independently and manage multiple priorities.
  • Meticulous and strong attention to detail.

PREFERRED SKILLS AND QUALIFICATIONS:

  • 0 to 4 years of customer service/support experience.
  • BS/BA Degree preferred.
  • Strong business acumen.
  • Interest in data analysis and visualizations.
  • Familiarity with Skype, GoToMeeting, or other online meeting systems.

TRAVEL:

  • < 10% travel may be required.

This job description does not constitute a contract of employment nor is it all inclusive of the tasks associated with the performance of this job.

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