A family of construction and heavy-hauling companies used disparate systems for scheduling, dispatching, and general operations. Process included spreadsheets, applications, paper tickets, emails and phone calls.
- Process for communicating schedules and job performance was cumbersome. Last minute changes/cancellations were unable to be communicated effectively, with no centralized location for communications.
- Delayed return of “pen and paper” forms impacted ability to process financials and assess data regarding performance.
- Information and directions regarding job locations were difficult to convey to field-based staff.
4C worked with the client team to develop a web application to replace manual & spreadsheet activities. This solution was integrated with any existing applications – and optimized for access from mobile devices as appropriate. The solution uses role-based authentication to ensure that each user is presented with only the information that helps them to do their job. Job address data is easily accessible- and can be used to open the GPS/Mapping solution. Alerts/cancellations regarding jobs can be directly transmitted to users via email, text message, or the application itself.
Avoided duplicate development efforts by developing points of integration with existing external systems – solution serves as a single point to access organizational data.
Centralized database provides clear and up-to-date depiction of schedules and availability for dispatching staff. Individual users are only presented with the job information that they need.
“Drag and Drop” functionality allows for rapid scheduling.
Direct alerts/cancellations minimize the impact and cost of last minute job changes.
Online Timecard functionality eliminates the need for “pen and paper” timecards; timecharges are easily be exported and uploaded within accounting system.
Detailed job information and directions are available to field staff via mobile devices.